Solution For Mobile Service Centre

Mobile Service Centre Software

For many Mobile Service Centre ( firm) customer service has long since been a Main Gain For success. Customers today expect high-quality service from their suppliers . To meet these expectations, our service technicians provide the good customer service software ( eserviz ) to handle the customer complaints .

Eserviz.com is a proven, comprehensive, yet cost effective and user friendly software tailor-made for the services division of an organization .



Mobile Service Centre software Solutions Features – Eserviz.com :

1) Master Creation forms :

a) This is a one time exercise to load your existing information into Eserviz database. New information can be added as and when applicable.

b) Details about manufacturer ( the company’s name if manufacturer and the name of principals if in case of trader), Product, Model, Spares in the product, type of services the product needs, service technicians details, City & location needs to be entered.


c) New customers can be registered using ‘Register a customer’ wherein the customer once registered can be given the facility to register his complaint online as well.

Registering a complaint :

The front office employee or any other responsible for data entry can register a complaint using any of the fields like customer name/Address/Phone number/any other depending on the identification parameter.

For Example : In case of mobile service centers, IMEI no. is the best way of identifying a mobile and its owner. Once the complaint is registered, an automatic acknowledgement can be sent to the customer informing him of the receipt of his product at the service station .

Schedule a complaint :

Once registered, the complaint can be allocated to a designated service engineer depending on his capability of handling the service. This is determined in the Master creation itself while entering the employee details as the skill set of the employee can also be entered.
For example : An engineer good at handling only basic mobile phones cannot handle high end phones like PDA’s. Hence his name will not appear while a complaint is scheduled and only the name of the service engineer who is capable of handling PDA’s will appear.
This apart the administrator/s would be able to view the jobs allocated to the designated service engineer to decide whether the complaint needs to be given to him.


In case of equipments like machinery where the service engineer has to visit the customer, the person who is scheduling the complaint would also be able to see which service engineer is available in that location.

For Example ; Assume a service engineer from the Head office in Cochin has been allocated a job in Mumbai and he is on the job. If there is a complaint from Pune, the person scheduling the job would be able to know the presence of an engineer in Mumbai and schedule the complaint from Pune to him so as to speed up the service process and reduce expenses.

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