Monday, June 22, 2009
Solution For Home Appliance Customer Service Centre - eServiz.com
A majority of home appliance customer service centre company have technicians available who can repair most household appliances. Major home appliance customer service companies will typically make service calls to your home. But now days calling and registering a complaint is complex process . Now days every one know to handle a internet . customer expect complaint registration through online
The key to delivering a great customer experience is having relevant, up-to-date knowledge about and for your customers available everywhere and anywhere they may choose to interact with you. This is easily done with from Right now that create a positive customer experience and boost customer retention. We provide a home appliance customer service centre software by using this we can handle our customer through online . By using this software we can register a customer complaint , its possible to fix a customer deliver date , repair date to service and much more features
Customer service software solutions range from simple to complex. Some businesses have a greater need for customer service and management software than others . however, if you serve customers through your internet business eserviz customer service solution or customer service software is necessary to keep your customer information organized .
Benefits for home appliance customer service centre using this Eserviz product :
• Save time by automatically scheduling tasks
• Add new items and schedules as your business grows
• Allocate resources by planning maintenance using projected service calendar
• Track each technicians workload and expenditures
• Maintains a history for each piece of equipment for year-end audits
• Tracks unscheduled and emergency repairs in order to keep data integrity
For More Information Regarding Customer service centre software Please Click Here and register to Enjoy a Free Trial Version
Monday, June 15, 2009
Solution For Mobile Service Centre
For many Mobile Service Centre ( firm) customer service has long since been a Main Gain For success. Customers today expect high-quality service from their suppliers . To meet these expectations, our service technicians provide the good customer service software ( eserviz ) to handle the customer complaints .
Eserviz.com is a proven, comprehensive, yet cost effective and user friendly software tailor-made for the services division of an organization .
Mobile Service Centre software Solutions Features – Eserviz.com :
1) Master Creation forms :
a) This is a one time exercise to load your existing information into Eserviz database. New information can be added as and when applicable.
b) Details about manufacturer ( the company’s name if manufacturer and the name of principals if in case of trader), Product, Model, Spares in the product, type of services the product needs, service technicians details, City & location needs to be entered.
c) New customers can be registered using ‘Register a customer’ wherein the customer once registered can be given the facility to register his complaint online as well.
Registering a complaint :
The front office employee or any other responsible for data entry can register a complaint using any of the fields like customer name/Address/Phone number/any other depending on the identification parameter.
For Example : In case of mobile service centers, IMEI no. is the best way of identifying a mobile and its owner. Once the complaint is registered, an automatic acknowledgement can be sent to the customer informing him of the receipt of his product at the service station .
Schedule a complaint :
Once registered, the complaint can be allocated to a designated service engineer depending on his capability of handling the service. This is determined in the Master creation itself while entering the employee details as the skill set of the employee can also be entered.
For example : An engineer good at handling only basic mobile phones cannot handle high end phones like PDA’s. Hence his name will not appear while a complaint is scheduled and only the name of the service engineer who is capable of handling PDA’s will appear.
This apart the administrator/s would be able to view the jobs allocated to the designated service engineer to decide whether the complaint needs to be given to him.
In case of equipments like machinery where the service engineer has to visit the customer, the person who is scheduling the complaint would also be able to see which service engineer is available in that location.
For Example ; Assume a service engineer from the Head office in Cochin has been allocated a job in Mumbai and he is on the job. If there is a complaint from Pune, the person scheduling the job would be able to know the presence of an engineer in Mumbai and schedule the complaint from Pune to him so as to speed up the service process and reduce expenses.
For More Information related to mobile service centre software Please click a Download option and enjoy a trial version
Equipment Maintenance Software For Industrial Purpose
Industrial Equipment Maintenance Software an application tool that serves an organization to improve its ability to schedule routine internal maintenance .
Equipment maintenance software maintains a database that comprises the data of all the machines (or) equipment in an organization. The eserviz software, after taking into account the database details, converts the Industrial Equipment maintenance program into definite schedules .
Features Of Equipments Maintenance Software For Industrial Purpose :
1) Save time by automatically scheduling tasks
2) Allocate resources by planning maintenance using projected service calendar
3) Generate detailed MIS (Management Information systems ) Report .
4) With the Help of the eserviz software, an organization can avoid the purchase of new equipments frequently .
5) Project Milestone Tracking and Reporting
Wednesday, June 10, 2009
Preventive Maintenance Scheduling Software
Preventive Maintenance scheduling software - eServiz.com
Preventive Maintenance is defined as scheduled work done on a system to Find out and fix any occurring issues before they become problems. The concept of Preventive Maintenance applies to many different Firms . Preventive Maintenance is often done on buildings, various types of machines, computers, institutions , including finances and property.
Preventive Maintenance scheduling software works in several ways, depending on what is being maintained, but most types of preventive maintenance software operate on the same principles. The main difference between types of preventive maintenance software for different industries is the asset or equipment being maintained .
Utilizing the numerous program features available to you with your initial setup and system operation, creates an optimum routine working environment that will provide you with effective solutions to problems and issues that have been a continuous problem with each passing cycle. Finally know that these routine problems can be eliminated with the right application .
Repair tasks are made easy with our Eserviz Software . As well as having scheduling programs that also create work orders for items in the scheduling programs, we also feature customer work order program for all departments to send requests, with tracking of the work order progress, as well as man hour reports to use in your facility for reactive maintenance software needs.
Placed on a network or stand alone computer, it is a powerful tool to take care of and record daily repairs and problems that come up. Cutting time on data entry is the focus of this work order software and we have made it as close to fun as possible by using mostly point and click for the data entry.
For More Infomation About :
Preventive Maintenance scheduling software
Sunday, June 7, 2009
Complaints management software
Complaints management software
In today's competitive marketplace effective customer complaints management is a key differentiating factor. Customer complaints , comments and inquiries provide key insights into the customer mindset , a unique opportunity to build customer relationships and critical information regarding possible problems or trends.
eServiz.com - Complaints Management software solution is a comprehensive solution for managing complaints from customers and channel partners. The real-time visibility provided by the customer complaint software enables organizations to track each complaint through its lifecycle from recording and initiation to investigation, reporting, and closure - following the appropriate process to ensure that nothing slips through the cracks.
Benefits :
1) Simple and user friendly
2) Improved employee productivity
3) Return on investment with in 4 months
4) 24* 7 365 days . Any time any where access
5) Current information availability for immediate action
6) Customer delight , retention and new customer acquisition
7) Reduce service costs & manpower , improved sales , increased profits
Eserviz.com uses innovative state of the art technology to arm you with the Power to
1) Register complaints
2) Generate & send estimate for customer approval
3) Schedule depending on employee skill set
4) Inform customer on service status
5) Generate error free invoices
6) Post offers , schemes , AMC remainder etc
7) Generate detailed MIS Report .
Thursday, June 4, 2009
Equipment maintenance software
Equipment maintenance software
Eserviz - equipment maintenance software an application tool that serves an organization to improve its ability to schedule routine internal maintenance. This is a single information source where one can track and access data related to multiple and customer specific maintenance. Using the Equipment maintenance software, one can also preserve customer service agreements as well as schedule preventative maintenance tasks for already purchased products.
The eserviz - equipment maintenance software maintains a database that comprises the data of all the machines in an organization. The software, after taking into account the database details, converts the maintenance program into definite schedules. It also reminds about the tasks that are to be done on each day. When the maintenance work is completed, the workers must enter remarks about the maintenance work done, and also have to comment upon whether there exists any problem with the machine. With the aid of the eserviz software, an organization can avoid the purchase of new equipments frequently.
Benefits :
- Save time by automatically scheduling tasks
- Add new items and schedules as your business grows
- Allocate resources by planning maintenance using projected service calendar
- Track each technicians workload and expenditures
- Maintains a history for each piece of equipment for year-end audits
- Tracks unscheduled and emergency repairs in order to keep data integrity
Tuesday, June 2, 2009
Service Management Software - About Eserivz.com
Eserviz is a product of Indus Media Technologies Pvt Ltd .
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Service Management Software is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal of Eserviz product is to help a company maintain current customers, as well as gain new customers.
There are many different types of Service Management Software applications. Some Service Management Software applications are Web-based so they can be accessed via a browser. Other Service Management Software applications have programs built in for integrating data entries and data management across several applications. Eserviz Product also have specific strategies that are unique to every client.
The goal of a Eserviz Product is to not only upgrade a company with the latest CRM technology, but also to design the companies infrastructure in such a way that the customer/company relationship can flourish .
For More Information about Service Management Software
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